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System Specialist - Raman Technologies
Job Opportunity at
The Recruiting Group, Inc.
Posted on Apr 3
Our client is one of the world leaders in laboratory equipment and services. They have an immediate opportunity for a System Specialist for their Raman Technologies products line. This position will be based in the Richmond, VA area.
Provides on-going applications support in order to improve and maintain customer success with the use of their instruments
Delivers on-site and in-house service for the Raman product line
Consults with Technical Sales Representatives and Sales and Service Management on quality related issues and recommends appropriate action
Investigates, analyzes, and diagnoses whether instrumentation is functioning properly. Advises customer accordingly
Evaluates malfunctioning instruments to ascertain cause of malfunction
Uses common and specialized tools/procedures with respect to calibrations, trouble-shooting, maintenance, and repair of scientific instruments
Performs factory calibrations and preventative maintenance of instruments according to established instructions
Identifies and forwards sales opportunities to Technical Sales Representatives where an opportunity may be present
Maintain proper and correct records of parts and supplies used and related business expenses
Frequent overnight travel is require
Skill in using electronic schematics, electronic testing equipment and repair tools in order to assist and support service engineers
Analytical problem solving skills
Excellent verbal/written communication and interpersonal skills
Exceptional customer service skills
1-3+ years working with Raman Technologies / Spectroscopy Instruments either in usage, service, or support capacity.
BS degree in Engineering, Physics, Chemistry, or another technical discipline is required
What the Company offers:
Generous salary, low-cost outstanding family benefits package that starts on day one and opportunity for advancement with a growing company.
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