Imaging Service Engineer
Job Opportunity at Stephens International Recruiting, Inc.

Posted on Oct 11

http://www.bmets-usa.com    +1 (870) 431-5485

Location: Central Texas, TX
Job Type: Full Time
Job ID: W4144234

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s X-ray equipment and driving customer satisfaction through service excellence. 

Essential Responsibilities 

Must have experience servicing medical imaging (general R&F, low-end radiology systems, c-arms, portables, etc.)
- Basic troubleshooting, maintenance and service repair needs on designated equipment. 
- Completing Preventative Maintenance. 
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. 
- Maintaining communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. 
- Maintaining tools and test equipment properly and ensuring they are calibrated. 
- Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements. . 
- Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving. 
- Working as a member of the team to provide efficient service delivery to all accounts in assigned area. 
- May include training of clinical staff on designated equipment. 


Qualifications/Requirements: 
- Electrical Engineering, Electrical Engineering Technology, Biomedical Engineering Technology, equivalent, military education or Associates Degree with 2 years experience servicing electronic equipment.
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. 
- Experience troubleshooting and responding to customer concerns. 
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